Return & Refund Policy
Return & Refund Policy
At Must Claim, we’re committed to ensuring a smooth and satisfying shopping experience for our customers. If you're not entirely happy with your purchase, we’re here to help with easy returns and refunds.
1. Return Eligibility
You can request a return if:
- You received a wrong, damaged, or defective product.
- The product is unused, in its original packaging, and with all tags and accessories.
- The return request is made within 7 days of delivery.
2. Non-Returnable Items
Some items are not eligible for return, including:
- Products that are used, washed, or damaged by the customer.
- Items marked as “Non-Returnable” on the product page.
- Personal care, intimate, or customized products, unless damaged or incorrect.
3. Return Process
To initiate a return:
Email us at support@mustclaim.in with:
Your Order ID
Reason for return
Clear photos/videos of the product (if applicable)
Our support team will review your request within 24–48 hours.
If approved, we’ll schedule a pickup or share return instructions.
4. Refund Process
Once we receive and inspect the returned product:
- If the return is approved, a refund will be initiated to your original payment method.
- Refunds are usually processed within 5–7 business days after product inspection.
5. Refund for Canceled Orders
- If you cancel your order before it is shipped, a full refund will be issued.
- If the order has already been shipped, cancellation may not be possible. You can request a return after delivery.
6. Late or Missing Refunds
- If you haven’t received your refund:
- First, check your bank or payment account again.
- Contact your payment provider—it may take some time before your refund is officially processed.
- If you've done all this and still haven’t received your refund, please contact us at support@mustclaim.in.
7. Exchange Policy
We currently do not offer exchanges. You may return the product and place a new order for the correct item.
8. Need Help?
If you have any questions about your return or refund, feel free to reach out: