FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Must Claim FAQ section. Below you'll find answers to some of the most commonly asked questions by our customers.

🛍️ Orders & Payments

Q. How do I place an order?
A. Simply browse our website, add your desired products to the cart, and proceed to checkout. Fill in your shipping details and make a secure payment to complete your order.

Q. What payment methods do you accept?
A. We accept UPI, Debit/Credit Cards, Net Banking, and popular Wallets like Paytm, PhonePe, and Google Pay.

Q. Is Cash on Delivery (COD) available?
A. Currently, we do not offer COD. All orders must be prepaid.

🚚 Shipping & Delivery

Q. How long will it take to receive my order?
A. Orders are usually delivered within 3–7 business days, depending on your location.

Q. How can I track my order?
A. Once your order is shipped, you will receive a tracking link via SMS or email to monitor the delivery status.

Q. Do you ship all over India?
A. Yes, we deliver across most pin codes in India.

🔁 Returns & Refunds

Q. Can I return a product?
A. Yes, you can return a product within 7 days of delivery, provided it is unused, in original condition, and meets our return policy. Check our Return & Refund Policy for more details.

Q. How will I get my refund?
A. Once we receive and inspect the returned product, your refund will be processed to your original payment method within 5–7 business days.

🛒 Product & Stock

Q. What if the product I want is out of stock?
A. You can click “Notify Me” on the product page or reach out to us at support@mustclaim.in, and we’ll let you know when it’s back!

Q. Are the products genuine and high quality?
A. Absolutely! We handpick our products from trusted suppliers to ensure quality and value.

💬 Customer Support

Q. How can I contact you?
A. You can email us anytime at support@mustclaim.in. Our support team typically responds within 24 hours.

Q. What are your support hours?
A. Monday to Saturday, 10:00 AM to 6:00 PM (Closed on Sundays and public holidays).

Still have a question?
📧 Reach out to us at support@mustclaim.in — we’re happy to help!